STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Consumer Protection Division Director

Investigations Division

Recruitment #180215-2227MP-001

Introduction

The mission of the Connecticut Department of Consumer Protection (DCP) is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates.The Investigations Division of DCP seeks to protect the public from unfair or deceptive business practices, including fraud and scams that affect the Connecticut marketplace.  The Division investigates alleged violations of the Connecticut Unfair Trade Practices Act (CUTPA). The Division covers a broad spectrum of oversight, including in the fields of Home Improvement and New Home Construction, which can cause significant financial harm to consumers.

DCP's Investigation Division has a current opportunity for a Division Director to oversee one of the most public-facing divisions in the Agency with broad responsibility for overseeing the Agency's investigations of home improvement contractors, occupational and professional licensees, charitable solicitations and conduct that potentially violates the Connecticut Unfair Trade Practices Act.

This position is located at 450 Columbus Blvd., Hartford. It is full time, 40 hours per week, Monday through Friday, however, must be flexible in order to meet the needs of the agency. 

Interested candidates are required to upload a cover letter and resume with their submission. (NOTE: in order to upload documents, you must ensure that your Internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation into JobAps).   

At any point during the recruitment process, state employees may be required to provide the last two (2) years of service ratings and last year (1) of attendance while non-state employees may be required to submit two professional references.  Questions about these required documents should be directed to Deborah Craig, Deborah.craig@ct.gov, 860-713-5313.

Selection Plan

This is a competitive position. Open to the public.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Consumer Protection this class is accountable for planning, organizing and directing the programs of a division.

EXAMPLES OF DUTIES

Directs staff and operations of a division; coordinates, plans and manages division activities; formulates goals and objectives; develops or assists in development of related policy; interprets and administers pertinent laws; evaluates staff; prepares division budget; establishes and maintains contacts with individuals both within and outside of division who might impact on program activities; prepares proposed legislation and regulations; establishes and administers uniform statutory and regulatory enforcement policies and procedures; directs development and dissemination of information for media; develops and implements inservice training programs; directs preparation of cases for hearings and court; prepares correspondence and reports; may coordinate administration of examinations; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of laws, regulations, policies and procedures pertaining to relevant division; considerable knowledge of investigation, inspection and hearing procedures; considerable interpersonal skills; considerable oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in consumer protection laws and regulations or gaming laws and regulations performing duties in regulation monitoring, policy enforcement, issuance of licenses, inspection, auditing or investigation.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Possession of a Law Degree, MPA, or Masters in Criminal Justice Administration, Business, or Economics would be a plus.
Five (5) years of experience coordinating, managing and conducting governmental investigations; for example those relating to the Connecticut Unfair Trades Practices Act,          
Solicitation of Charitable Funds Act, Home Improvement Act and laws relating to enforcement actions against licensed professionals and tradesmen. 
Five (5) years of experience in administrative hearings and/or courtroom litigation, especially with regard to preparing cases for hearings or trial;
·       interpersonal skills;
·        Experience drafting investigative and other reports;
·       Experience analyzing business records;
·       Experience leading project teams;
·       Experience leading interagency or public/private partnerships;
·       Experience using data analysis to assist with decision making; 
·       Certified fraud examiner; 
·       Experience identifying and/or implementing process improvement initiatives

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.