Social Services Program Administration Manager

The Department of Social Services is recruiting for a Social Services Program Administration Manager to work in Field Operations and will be in charge of the Benefit Centers.  This is a full time, Monday - Friday, 40 hour work week position.

In order to be considered for this job opening, you must be a current employee of the Department of Social Services, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Candidates selected for interview must provide the following at the time of interview:                 

- Two (2) most recent service ratings

- Two (2) previous years of attendance reports

Failure to provide the required documents or submit your application accurately and on time, will eliminate you from the recruitment process.

In the Department of Social Services this class is accountable for managing program/policy planning, development, implementation and monitoring for a major agency program area.

Manages staff and operations of unit; implements social services programs/policies; coordinates, plans and manages unit activities; formulates program goals and objectives through the review of agency data; develops or assists in development of related policy; interprets and administers pertinent laws; coordinates research, data analysis and program planning efforts; monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service; advises Director of legislative, legal or other program/policy impacts and recommends an appropriate agency position; monitors all internally and externally initiated program/policy changes; researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues; evaluates staff; prepares or assists in budget preparation; maintains contacts with individuals both within and outside of agency who might impact on program activities; acts as agency contact with state, federal and community agencies on social services to ensure service delivery; performs related duties as required.

Considerable knowledge of social services programs; considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of community organizations and social services agencies; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals.

Nine (9) years of professional experience in the delivery of social services programs and/or policies.
Note: Social services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or elderly. Some examples of social services programs are temporary financial assistance programs, healthcare assistance programs (e.g., Medicaid, Medicare, Husky), housing and energy assistance programs, nutritional assistance programs (e.g., SNAP), child or adult care assistance programs, social security income (SSI) and child support.

One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.
Note: For State Employees the Special Experience is interpreted at the level of Social Services Program Manager, Social Services Operations Manager, Program Manager - Public Assistance, Public Assistant Consultant and Planning Specialist.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in Social Work, Public Administration or a closely related field may be substituted for one (1) additional year of the General Experience.

• Knowledge and/or  experience managing call center/benefits center operations

• Ability to apply logical thinking and quantitative methods of gathering and analyzing information and exercise good judgment based on available data, identify and understand complex problems and concepts, design solutions to problems, formulate and articulate action plans proactively and collaboratively.

• Prepares benefit center performance reports by collecting, analyzing and summarizing data and trends

• Develops objectives for the benefit center daily activities

• Conduct effective resources planning to maximize the productivity of people, technology, etc.

• Collect and analyze call center statistics

• Experience working with technology staff to create business requirements for technology.

• Experience working with technology staff to create business requirements for technology improvements

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.