STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Program Coordinator

Recruitment #180116-5782AR-001

Introduction

The Department of Motor Vehicles is recruiting for a full time Motor Vehicle Program Coordinator position located in Wethersfield.  This position is within the CT DMV Driver Services Unit and will handle all inquiries concerning Driver Services customer inquiries and issues by phone or correspondence.  Duties will include coordinating the CDL Help Desk within Driver Services.  Duties will also include leading implementation of a new automated call system within Driver Services.  Successful candidate will monitor all aspects of the system after completion, including messaging and call statistics.  Implementation may include coordinating training all staff on new systems. 

Selection Plan

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicles, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Applicants are required to upload a cover letter and resume with their submission.  (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.)  Questions about these required documents should be directed to the hiring agency's Human Resources office at 860-263-5268.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, Central Office, this class is accountable for performing as a specialist in researching, developing, coordinating, enforcing and evaluating a comprehensive motor vehicle program.

EXAMPLES OF DUTIES

Performs specialized programmatic duties in motor vehicle or driver licensing safety, enforcement, regulation or administration; coordinates, plans and manages program activities; secures input for program and ensures conformance with requirements of federal and state laws; develops or assists in development of program policy; formulates program goals and objectives; interprets and administers pertinent laws; coordinates and implements approved plans and mandated edicts; makes recommendations on policies and standards; coordinates implementation of plan; evaluates progress of programs and prepares quarterly and annual reports; develops and maintains accurate, auditable records; recommends policies and procedures to improve enforcement of program; coordinates training and education to ensure compliance; assists in preparation of program budget; maintains contacts with operating units, agencies and outside officials both within and outside of program unit who might impact on program activities; prepares short and long-range plans; makes recommendations for program improvements; assigns and reviews work; conducts or assists in conducting performance evaluations; provides technical direction to program staff; represents department at meetings; may direct staff and operations of a major program area; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of relevant state and federal laws, statutes and regulations; knowledge of research principles and practices; knowledge of program planning, development and evaluation; interpersonal skills; oral and written communication skills; ability to read, interpret and apply statutes and regulations; ability to utilize computer software; some supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in program administration, planning, coordination, development or evaluation.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preferred candidates will possess:

  • Proven proficiency in all aspects of license sanctioning.
  • Strong understanding of federal and state statutes as they relate to license regulation, as well as writing, conflict resolution, leadership and supervisory skills. 
  • Strong communication skills including the ability to transfer knowledge to others through training and fully familiar with CATER, driver history analysis, and capable of achieving proficiency with new emerging software, as needed. 
  • Solid understanding of federal and state statutes and regulations regarding Commercial Driver License and CDL Permits. 
  • Familiarity with CDL issuance process, change state of record,  sanctions, and compliance. 
  • Ability to troubleshoot related data issues and resolve anomalies.  

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.