STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Analyst 1 (40 Hour)

Office of Information Management

Recruitment #180112-7603FD-001

Introduction

The Department of Energy and Environmental Protection (DEEP) is dedicated to conserving, improving and protecting our natural resources and the environment - and increasing the availability of cheaper, cleaner, and more reliable energy.

DEEP has a current job opportunity for an Information Technology Analyst 1 to support its technology helpdesk and application hosting services. The DEEP helpdesk supports staff in approximately 70 offices. Each location may be comprised of a single building or an entire facility campus. This position will support the normal operation and maintenance of the desktop and hosting environment in these facilities, break/fixes including coordinating restoration of services with senior staff members, hardware, software and media upgrades, and new facility implementation projects.    

This position is full-time, 40 hours per week, Monday - Friday, 8:00 am - 5:00 pm. It is based at 79 Elm Street, Hartford.

Applicants are required to upload a cover letter and resume with their submission. (NOTE: in order to upload documents you must ensure that your internet browser’s ‘pop-up’ blocker is off. Failure to do so may prevent you from being able to upload documentation into JobAps.).

 

Selection Plan

This is a competitive position. Open to the public.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

EXAMPLES OF DUTIES

Installs, modifies, and maintains desktop and server components; assists in implementation of desktop and/or system hardware and software. 

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

Very good experience installing, modifying, and maintaining desktop and server components;

Knowledge and/or experience in virtualization – both server and desktop;

Proficient and/or training in Microsoft Windows – server and desktop;

Working knowledge of fundamental operations of Microsoft System Center Configuration Manager (SCCM);

Very good experience providing help desk support;

Excellent troubleshooting experience including problem determination and resolution using diagnostic equipment, software aides, and standard help desk procedures;

Proficient and/or training in Microsoft Office;

Some experience preparing documentation using Microsoft Visio;

Some experience with Microsoft Project;

Very good experience diagnosing and resolving technical hardware and software issues;

Demonstrated consistent commitment to staying current with system information, changes and updates;

Excellent organizational and prioritization  skills, identifying and escalating situations requiring urgent attention; 

Excellent interpersonal, oral, and written communication skills;

Experience answering and entering help desk support calls;  

Experience  providing helpdesk support via phone or remote connection to end users' desktops;  

Experience providing support for DEEP's audio and visual based meetings; and 

Setup and maintenance of equipment to support DEEP's Web based meetings.  

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.