Office of Information Management
Recruitment #180112-7603FD-001
Location |
Hartford, CT
|
---|---|
Date Opened | 1/16/2018 12:00:00 AM |
Salary | $67,347 - $86,230/year |
Job Type | Open to the Public |
Close Date | 1/30/2018 11:59:00 PM |
The Department of Energy and Environmental Protection (DEEP) is dedicated to conserving, improving and protecting our natural resources and the environment - and increasing the availability of cheaper, cleaner, and more reliable energy.
DEEP has a current job opportunity for an Information Technology Analyst 1 to support its technology helpdesk and application hosting services. The DEEP helpdesk supports staff in approximately 70 offices. Each location may be comprised of a single building or an entire facility campus. This position will support the normal operation and maintenance of the desktop and hosting environment in these facilities, break/fixes including coordinating restoration of services with senior staff members, hardware, software and media upgrades, and new facility implementation projects.
This position is full-time, 40 hours per week, Monday - Friday, 8:00 am - 5:00 pm. It is based at 79 Elm Street, Hartford.
Applicants are required to upload a cover letter and resume with their submission. (NOTE: in order to upload documents you must ensure that your internet browser’s ‘pop-up’ blocker is off. Failure to do so may prevent you from being able to upload documentation into JobAps.).
Very good experience installing, modifying, and maintaining desktop and server components;
Knowledge and/or experience in virtualization – both server and desktop;
Proficient and/or training in Microsoft Windows – server and desktop;
Working knowledge of fundamental operations of Microsoft System Center Configuration Manager (SCCM);
Very good experience providing help desk support;
Excellent troubleshooting experience including problem determination and resolution using diagnostic equipment, software aides, and standard help desk procedures;
Proficient and/or training in Microsoft Office;
Some experience preparing documentation using Microsoft Visio;
Some experience with Microsoft Project;
Very good experience diagnosing and resolving technical hardware and software issues;
Demonstrated consistent commitment to staying current with system information, changes and updates;
Excellent organizational and prioritization skills, identifying and escalating situations requiring urgent attention;
Excellent interpersonal, oral, and written communication skills;
Experience answering and entering help desk support calls;
Experience providing helpdesk support via phone or remote connection to end users' desktops;
Experience providing support for DEEP's audio and visual based meetings; and
Setup and maintenance of equipment to support DEEP's Web based meetings.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.