Motor Vehicle Analyst

The Department of Motor Vehicles is recruiting for a Motor Vehicle Analyst position.  This is a fulltime (Monday-Friday) position located at the Branch Operations Central Office in Wethersfield. This position will be responsible for acting as a primary liaison to research and resolve issues with payroll, purchasing, human resources, branch offices and background units. The incumbent will work closely with branch managers and MV Program Coordinator's to ensure that effective communication is maintained with respect to proper policies and procedures. This position will also:

• assist the Program Coordinator with issues pertaining to the QSC scheduling system which includes research and resolution to inquiries from branch offices, phone center and customers directly. 
• review statute changes that will affect the questions offered for obtaining a leaner permit, work with Public Relations to make any necessary changes to the driver's manual to ensure accurate information is updated in the manual.
• research and responds to technical internal and external inquires directed to the Customer Operations Bureau regarding licensing and registration policies, regulations requirements and agency statutes. 
• report information and research findings to Division Chief. Provide procedural support daily to eight AAA offices on an ongoing basis. 
• communicate directly with AAA Managers and office staff to provide procedural support and ensure compliance with regulations, policies and procedures. 
• interpret motor vehicle laws and regulations. 
• research issues and provide resolution to customer problems as needed and provide technical support for errors and resolution.

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicles, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.  This is a promotional or transfer opportunity open to Department of Motor Vehicles Employees only. 

In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.

Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; oversees assigned agency project management initiatives; prepares administrative, budgetary, research and management analysis reports; conducts research and corresponding analysis in assigned areas and topics; assesses impact of state and federal legislation on agency programs; researches and designs programs and strategies to enhance customer service delivery options; reviews programs and expenditures for compliance with grant contracts; recommends improvements to agency business practices and oversees the development and implementation of such improvements; provides training and consultative services to agency staff and units; drafts agency procedures; serves on major agency strategic initiative project teams and provides technical and administrative support; designs and/or modifies agency forms; assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; mediates and resolves contested issues and cases; explains statutes, regulations and policies to the public and agency staff as necessary; may refer cases for hearings and testify as required; acts for the branch manager in his/her absence; performs lead/supervisory duties as assigned; performs related duties as required.

Knowledge of agency functions and activities; knowledge of and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; knowledge of business and public administration principles and practices; knowledge of research and data analysis methodologies; knowledge of grants and contracts preparation and administration; knowledge of customer service strategies and techniques; interpersonal skills; oral and written communication skills; project management skills; ability to prepare data, reports and studies; ability to analyze problems and recommend effective solutions.

Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

Note: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
3. Successful completion of a Connecticut Careers Trainee (CCT) or a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.

Preferred candidates will possess:

• extensive knowledge of Branch Operations functions and activities;
• extensive knowledge of and ability to interpret and apply statutes, regulations, polices and procedures pertaining to motor vehicle laws;
• good interpersonal skills with the ability to communicate both oral and written; 
• ability to prepare data, reports and studies;
• good customer service skills.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.