State of Connecticut Executive Branch

Manager of Veterans Advocacy and Assistance (7100MP)

$44.35-$60.46 Hourly / $3,547.59-$4,836.67 BiWeekly /
$92,592.00-$126,237.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Veterans Affairs this class is accountable for directing the staff and operations of the Office of Advocacy and Assistance and coordinating activities of the local advocacy offices.

SUPERVISION RECEIVED

Receives executive direction from the Commissioner or other administrative official of higher grade.

SUPERVISION EXERCISED

Directs staff of office and other staff as assigned.

EXAMPLES OF DUTIES

  • Directs staff and operations of the Office of Advocacy and Assistance;
  • Coordinates, plans and manages implementation of programs and office activities;
  • Formulates program goals and objectives;
  • Develops and communicates policies and procedures regarding office activities;
  • Interprets and administers pertinent laws;
  • Evaluates staff;
  • Manages office budget;
  • Maintains contacts with individuals, other operating units and outside agencies that may impact on program activities;
  • Ensures quality veterans aid services through consultation, regulatory oversight and identification and implementation of best practices;
  • Coordinates statewide needs assessments;
  • Recommends appropriate staff levels;
  • Prepares statistical and narrative reports;
  • Addresses professional and other interested groups;
  • Responds to inquiries from out of state agencies and general public regarding veterans benefit services;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • relevant agency policies and procedures;
    • purposes, plans and objectives of veterans benefit programs;
    • veterans benefits delivery and/or systems;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability
    • to interpret statistical data;
    • in program planning, development, implementation and evaluation.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of professional experience in veterans benefits issues.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory position with responsibility for implementing policies, evaluating and coordinating staff functions and carrying out program planning.

NOTE: For state employees this experience is interpreted at the level of a Veterans Services Supervisor.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public health, social work or closely related field may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

  • Incumbents in this class must satisfy one of the following requirements:
    • Served in time of war for at least ninety (90) days unless separated from service earlier because of a service connected disability.
    • Received honorable discharge from or released under honorable conditions from active service in the armed forces as defined in accordance with Section 27-103 of the Connecticut General Statutes.
    • Awarded the Armed Forces Expeditionary Medal for service by the armed forces.
  • Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(02)-MANAGERIAL

EEO

(2)-Professional

SALARY INFORMATION

MP 63

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Manager of Veterans Advocacy and Assistance in Salary Group MP 63 approved effective September 2, 2005. (Revised to add Acknowledgement section and modify content) Final 22-007

EFFECTIVE DATE

04/01/2022
CLASS: 7100MP; EST: 9/2/2005; REV: 12/22/2022;