State of Connecticut Executive Branch

In the Department of Emergency Services and Public Protection, this class is accountable for acting as a working supervisor over a localized emergency dispatch operation (e.g. Troops, Message Center or Watch Center) engaged in providing communication links between law enforcement, emergency services and the general public having statewide and nationwide impact.

Receives general direction from an administrative official of higher grade.

May lead a staff of emergency dispatchers and other staff as assigned.

Assigns, oversees and reviews work of dispatchers to ensure that all communications are handled properly; assists with scheduling and ensuring complete coverage including third shift, weekends and holidays; provides staff training and assistance; assists in conducting performance evaluations; keeps supervisor appraised of performance issues or disciplinary problems; maintains and reviews written records and logs of shift activity; independently responds to calls from the general public, determines and evaluates whether emergency or non-emergency, prioritizes accordingly and takes appropriate action; operates, monitors and maintains various complex communications equipment such as digital radio communications systems, computer aided dispatch (CAD), multi-line telephone system, enhanced 911 telephone system, surveillance video systems, security and fire alarm systems, telecommunication device for the deaf and hard of hearing (TDD) and other office related communications equipment; dispatches responses to multi-emergencies simultaneously and formulates strategies required to expedite resolution of these situations; maintains radio communications with various law enforcement and emergency services personnel both statewide and nationwide; researches and provides sensitive information on matters such as stolen vehicles, criminal records, motor vehicle data and law enforcement information to both statewide and nationwide law enforcement and emergency services personnel; coordinates emergency and specialized personnel mobilization efforts with Emergency Services and Division of Fire, Emergency and Building Services when emergency situations occur such as bomb threats, drownings, searches, rescues, arson, etc.; coordinates, contacts, advises and apprises agency units and/or agencies such as the Federal Bureau of Investigation, Federal Aviation Administration, Departments of Consumer Protection and Energy and Environmental Protection and local police departments regarding incidents of special concern within their jurisdiction; interprets and applies state statutes and regulations related to various law enforcement and criminal issues; performs related duties as required.

Considerable knowledge of complex communications equipment; considerable knowledge of terminology, coding, symbols and standard abbreviations used in radio communications; considerable knowledge of laws, rules and regulations governing radio communications equipment; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to law enforcement; considerable interpersonal skills; oral and written communication skills; considerable ability to determine priorities among multiple issues as well as analyze problems and take appropriate actions; ability to prioritize workflow; ability to utilize computer software; some supervisory ability.

Three (3) years of experience in emergency dispatching and responding to 911 calls, at the level of a State Police Dispatcher.

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate will be made before persons are certified for appointment.

Incumbents in this class may be required to work in tiring positions for long periods of time in a stressful environment.

Non-Examined refers to Section 5-219 of the Connecticut General Statutes which permits appointment of candidates to competitive positions without formal examination when a professional license, professional degree, accreditation or certificate is a mandatory requirement for appointment to a class.

Classified/Non-Examined

(05)-Clerical/Secretarial

(07)-ADMN CLERICAL (NP-3)

(6)-Administrative Support

CL 19

This replaces the existing title of and specification for the class of Department of Emergency Services and Public Protection Lead Dispatcher in Salary Group CL 19 approved effective May 4, 2012. (Revised to retitle and modify content) Final No. 22-010

02/11/2022