State of Connecticut Executive Branch

• Directs staff and operations of systems to provide quality family and individual support and services for in-home care;
• Designs and implements best practice processes, systems and services for family and individual support for a life-cycle of quality care including but not limited to education, transition coordination, clinical support and services, temporary family assistance, one time grants and respite care to encourage in-home care;
• Coordinates, plans and manages process and system improvement changes with each region;
• Formulates program goals and objectives;
• Develops or assists in development of related policies;
• Interprets and administers pertinent laws;
• Prepares or assists in preparation of program budget;
• Maintains contacts with individuals within and outside of agency who might impact on family and individual support services;
• Leads and guides regional and central office senior management in family services process and system changes;
• Monitors and measures results to ensure change improvement;
• Meets with families and individuals to assess and ensure meeting of requirements;
• Creates a platform to establish dialogue with families;
• Leads and guides family network to strengthen efforts to outreach to families in need of services and supports;
• Represents agency on the Council on Developmental Disabilities and other organizations advocating for individuals with an intellectual disability;
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• May attend relevant courses and workshops to provide and maintain progressive, streamlined and responsive services to families and individuals;
• Performs related duties as required.

• Considerable knowledge of
  • and ability to apply management principles and practices;
  • relevant state and federal laws, statutes and regulations;
  • process improvement and change management;
  • systems relevant to intellectual disabilities and services;
  • local community resources and services including those provided by social services agencies;
• Knowledge of families and individuals served;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
• Considerable ability to influence and implement organizational change.

Two (2) years of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility including some experience in process design, process improvement, implementation and control for services and supports provided to families and individuals.

NOTE: Process improvement is defined as including analysis of the current state of being, planning change, implementing change, measuring results, improving upon the change and controlling the new process and systems.

• College training in developmental disabilities and habilitation, social work or a related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in developmental disabilities and habilitation, social work or a related field may be substituted for one (1) additional year of the General Experience.