State of Connecticut Executive Branch

Director of Quality Assurance (5678MP)

$53.96-$73.57 Hourly / $4,316.06-$5,885.33 BiWeekly /
$112,649.00-$153,607.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for directing the comprehensive programs of the  quality assurance division and monitoring regulatory compliance activities and program enhancement in accordance with national standards and accreditation requirements and/or regional and/or state quality assurance plans.  

SUPERVISION RECEIVED

Receives executive direction from an administrative official of higher grade.

SUPERVISION EXERCISED

Directs Quality Assurance Managers and/or other staff of division.

EXAMPLES OF DUTIES

  • Directs staff and operations of the division; 
  • Coordinates, plans and manages division activities;
  • Formulates program goals and objectives;
  • Develops or assists in development of related policies, procedures and regulations;
  • Interprets and administers pertinent laws;
  • Evaluates staff;
  • Prepares or assists in preparation of division budget;
  • Maintains contacts with individuals within and outside of division who might impact program activities;
  • Reviews programs for quality of care and services delivered. 
  • Recommends strategies for improvement and compliance;
  • Monitors plans and policies for compliance with federal and state regulations and/or accreditation standards; 
  • Plans and implements through research reporting and analyzing of data compiled on quality of life experienced by individuals of services; Provides consultation services to staff, provider organizations and advocacy agencies regarding quality assurance operations;  
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices; 
    • relevant state and federal laws, statutes and regulations;
    • administration and modern practices associated with delivery of services to individuals; 
    • educational strategies relating to enhancement of quality of life environments; 
    • research methods, statistical analysis and reporting of data;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills.

                MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

                Nine (9) years of professional experience in a health facility, system, or research environment for the types of clients, facilities or programs serviced by the agency.

                MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

                Two (2) years of the General Experience must have been in a supervisory or managerial capacity or as a quality assurance professional responsible for program evaluation.

                MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

                • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
                • A Master’s degree in public administration, health administration, education, management, social work, social and human services or a closely related field may be substituted for one (1) additional year of the General Experience.
                • A doctoral degree in public administration, health administration, education, management, social work, or social and human services or a closely related field may be substituted for one (1) additional year of General Experience. 

                JOB CLASS DESIGNATION

                Classified/Competitive

                OCCUPATIONAL GROUP

                (25)-Patient and Inmate Care

                BARGAINING UNIT

                (02)-MANAGERIAL

                EEO

                (1)-Officials And Administrators

                SALARY INFORMATION

                MP 68

                ACKNOWLEDGEMENT

                As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

                CANCELLATION CLAUSE

                This replaces the existing title of and specification for the class of Developmental Services Director Of Quality Assurance in Salary Group MP 68 approved effective October 18, 2019. (Revised to modify Purpose of Job Class, Minimum Qualifications, and content) Item No. 23-049

                EFFECTIVE DATE

                04/18/2023
                CLASS: 5678MP; EST: 1/15/1988; REV: 4/20/2023;