State of Connecticut Executive Branch

At the University of Connecticut, this class is accountable for providing a communications link between law enforcement, emergency services and the general public.

This class is to be used only for employees who solely perform police and fire dispatching and related duties at the University of Connecticut, Storrs, because of its designation as a Public Safety Answering Point (PSAP). Public Safety Answering Points are facilities operated on a twenty-four (24) hour basis, which function as the first point of reception of a 9-1-1 call and provide emergency dispatching responses such as: police, fire and emergency medical services.

Works under the general supervision of the Communications Manager, Police Department shift supervisor, or other employee of higher grade.

Dispatches and responds to multiple emergency calls simultaneously including police, fire, medical and other emergencies; operates, monitors and maintains various complex communications equipment; maintains radio communications with various law enforcement and emergency services personnel; independently responds to calls from the general public, determines and evaluates whether emergency or non-emergency, prioritizes accordingly and takes appropriate action; maintains records of all incidents utilizing a computer aided dispatch (CAD) system as well as numerous other logs to record daily activities; performs related duties as required.

Six (6) months of experience in dispatching and operation of communication equipment.

NOTE: For State Employees, the successful and satisfactory completion of the UConn Dispatcher Trainee program may be substituted for the General Experience.

1. Incumbents must possess at time of appointment and retain during employment certification as a Telecommunicator. 
2. Incumbents in this class must possess certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems and Emergency Medical Dispatcher (EMD).
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings, and holidays.
4. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) exam.

1.  A physical examination may be required by the appointing authority.
2. Applicants for this class must possess normal hearing and vision.