County of Alameda

DESCRIPTION

DEFINITION:

Under general supervision, provides assistance and support for all personal computer and network issues, including effective detection, capture, resolution and analysis of service disruptions.

DISTINGUISHING FEATURES:

Personal Computer and Network Systems Specialist, ACERA is a professional-level classification in which the incumbent is responsible for the installation and maintenance of chosen personnel computer and network systems, and related projects and duties as assigned. This class differs from the higher level class of Personal Computer and Network Services Analyst in that the latter has overall responsibility for all departmental computer activities.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Installs and troubleshoots various computer hardware, software and network designs for ACERA staff; resolves critical and routine user problems to maintain workflow integrity; installs or updates ACERA spreadsheet applications to ensure highest efficiency.

2. Assists with policy and procedure development for network designs using manufacturers’ literature and user input.

3. Installs computer hardware and software products to maintain maximum department effectiveness.

4. Assists with projects for Retirement, Investments or Accounting departments.

5. Trains department personnel in the use of computer software and hardware.

6. Responsible for email administration throughout ACERA, coordinating vendors and providing user support.

7. Maintain accurate hardware and software inventory documentation and software license documentation.

8. Interface with independent contractors and department staff to accomplish tasks.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of one year full-time experience in the class of information Systems Specialist in the Alameda County classified service, or an equivalent or higher information systems classification in the Alameda county service.

OR II

Experience:

The equivalent of two years of full-time experience in developing and maintaining local area networks, one year of which must have included developing and/or modifying computer applications and Help Desk experience. Familiarity with financial and pension administration software highly desired.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Computer technology.
• Data processing concepts.
• Computer networking.
• Systems and procedures analysis.
• Office software.

Ability to:

• Communicate effectively, both orally and in writing, with technical and non-technical individuals.
• Make effective decisions.
• Analyze and problem solve.
• Plan and organize.
• Identify and correct problems with personal computers.

CLASS SPEC HISTORY

JC:pf 9/26/00
Newspecs: 1367.doc
Csc date: 12/20/00

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.