County of Alameda

DESCRIPTION

Under direction of higher level management staff, mainframe, leads and provides professional level support to the County's mini and microcomputer users including the analysis, development, and maintenance of assigned hardware and software systems; provides lead supervision over professional data processing staff; and to do related work as required.

DISTINGUISHING FEATURES

Positions allocated to this class are responsible for providing complex information systems support to department computer users involving the analysis, development, and implementation of system applications for specific department systems/projects. In contrast with incumbents of the Information Systems Specialist classification, the Senior Information Systems Specialist provides lead supervision to other Information Systems Specialists. Positions in this class differ from positions in the class of Information Systems Analyst in that the latter has responsibility for coordinating the data processing needs for a department including system design, development, and implementation and the supervision of technical staff.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Evaluates administrative and management problems and recommends data processing solutions; coordinates the implementation of systems with management staff, data processing personnel, programming staff, and outside vendors.

2. Leads, coordinates and participates in providing technical assistance to mini and microcomputer users regarding hardware and software problems and the development of new systems; analyzes system output to determine problems and recommend corrective action.

3. Confers with department users to determine data processing system needs; analyzes and recommends software and hardware purchases; conducts cost/benefit analyses.

4. Develops custom applications for minicomputers and microcomputer bases systems including automated databases, spreadsheets, macros, and other programs; analyzes user application requests and assists in system design.

5. Researches, analyzes, and evaluates new hardware and software products for use by County departments; stays abreast of new trends and innovations relating to the use of microcomputers.

6. Leads and participates in the development of user instruction manuals, system procedures, and other system documentation.

7. Coordinates the training of Department/Agency users in the use of data processing systems.

MINIMUM QUALIFICATIONS

Possession of the Knowledge and Abilities listed below is proof of sufficient education and experience for this class. The knowledge and abilities would typically be obtained by having grained two years of experience in developing mini and/or micro computer based data processing systems, as well as by having the equivalent of one year of formal class work in computer science or data processing systems.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:
• Computer technology.
• Data processing concepts.
• Networking.
• Lead supervision.
• Modern office practices.
• Systems and procedures analysis.

Abilities:
• Oral communication.
• Written communication.
• Decision-making.
• Analysis and problem solving.
• Planning and organization.
• Computer programming.
• Adaptation to stress.

CLASS SPEC HISTORY

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BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.